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Nash Newell
Jul 29, 2026
Our experience at this Subway was awful. The sandwiches we received were completely soggy, and the bacon, cucumbers and tomatoes were clearly old and poor quality. We couldn’t even call the store because the phone doesn’t work, so I had to drive back the next day.
When I spoke with Jasmine, she was incredibly rude. Instead of trying to make things right, she refused to remake the sandwich and spoke to me loudly in front of other customers, which was embarrassing and completely unprofessional. Good customer service would have gone a long way, but there was none.
If you’re in The Woodlands, I’d recommend going to another Subway location or choosing a different sandwich shop altogether. We won’t be returning, and we’ve also filed a complaint with Subway’s corporate office in hopes that this location improves.