I have been a loyal, weekly customer at this Subway location for years. The service has always been excellent, largely thanks to the great ladies who usually work here. Unfortunately, my experience yesterday was so bad that I won't be coming back.
I placed a takeout order scheduled to be ready at 8:10 PM. I arrived at 8:15 PM, but my order wasn't on the pickup shelf. There was a single new worker making a sub for the only other customer in the store, but he was moving in absolute slow motion. It took him 10 full minutes to finish her order while I waited patiently by the shelf.
When he finally acknowledged me, I told him I was there for a pickup and gave my last name. He picked up a sub sitting right on the counter and flatly told me it wasn't the right name. I was so frustrated by the agonizing wait that I was just going to walk out, but as he held the bag up, I saw my first name and last initial on it. I had to point out to him that it was, in fact, my order.
To make matters worse, when I got home, I found out I shouldn't have even bothered picking it up. I didn't order it toasted, yet it was the driest, hardest bread I’ve ever been served at a Subway. It tasted like it was two days old and was completely inedible. In all my years going to this location, I've never had a bad sub until now.
Between the terrible service from this new worker and the massive dive in food quality, this location has permanently lost my business.