DD
DeAnn Davis
Sep 13, 2026
I had quite an experience at Subway tonight.
When I walked in around midnight, I initially thought there was a homeless man lying on the bench inside the restaurant. I noticed he had purchased a sandwich, so I didn't think much of it.
I went to the counter to pick up a DoorDash order, and the employee immediately told me, with quite an attitude, that I needed to sign the receipt. I don't mind signing a receipt at all, but when I asked if I could see the receipt on the bag so I could take a picture, she responded, “It’s on the other side,” in an unnecessarily snappy tone.
As I was leaving, I tried to politely explain something that I believe would actually help protect the restaurant and its customers. DoorDash has a process where the delivery driver can verify the order before taking it. Once the driver verifies it, there is accountability if the order is stolen or mishandled. So they could have the driver so this while watching and confirm on phone.
Instead of simply hearing me out, I was met with more attitude and told, essentially, that they had nothing to do with it. I explained again that I understood they required signatures, but I was only suggesting a smarter way to handle delivery orders.
Then, as I was walking out, the employee felt the need to get the last word in yet again. At that point, I was frustrated and responded that this generation seems to have forgotten how to communicate respectfully without always needing the last word.
And THEN… as I'm walking out, I realize the “homeless man” I had seen lying on the bench wasn't homeless at all.
IT WAS A SUBWAY EMPLOYEE. 😂
At midnight. Laying down on the restaurant bench.
So apparently tonight's Subway experience came with attitude, an argument, and a plot twist I definitely wasn't expecting. 😂
A little customer service, professionalism, and common courtesy would go a long way.