Called 2 times just to be put on hold for more than 5 minutes each time. I pull up and there is 3 employees in the front by the register.
I’m ordering in person finally and they receive a call.. puts them on hold right away.
If you guys do not want to take orders over the phone say that and don’t waste peoples time.
SA
Selena Marie Alvarez
Aug 5, 2026
I came yesterday I got three combos of the same wings we got the drinks but and we got two boxes of the wings but we were missing one box of wings and I would like a refund because I paid 51 something and too not get the other wings
MH
Melinda Holguin
Aug 4, 2026
called the store to try to place an order and i was on hold for about 30 minutes….so i ordered online and went inside to pick up my food the workers looked like they didn’t want to be there at all….it wasn’t that busy at the time so why leave me on hold for that long.
MR
Marina Reygadas
Jul 24, 2026
Walked into restaurant at 11:44pm to dine in with my son. All their chairs up side down on the tables. There was no one at the register and the cooking guys had to call for the girl at the register from the back. Both guys at the cooking stations were higher than the fryers going. Not professional! When the cashier who didn’t want to provide her name came to take our order mentioned when I finished ordering that it was for ‘to go’. I mentioned their door says open until 1, and she said they’re already cleaning. I asked for the manager, so the cashier goes walking through the cooks and to the back jamming to their ‘dance like a stripper’ song. Returns laughing and realizes their manager is ‘sitting’ in the lobby eating with her back to us. Noheia the manager explained they don’t have to keep their store open until 1, and other stores may but they don’t have to. This was a horrible experience from the lack of leadership, because when I walked my son out the manager and ‘I don’t have to give you my name’ cashier were standing there laughing. This is not what hospitality looks like Wingstop. They were unprofessional and to busy riding the clock than making money for the business. We took our money to another opened dining area restaurant nearby, that was ready and willing to make money for their company.
CB
Craig Brann
Jul 18, 2026
We have been regular customers here since this location first opened, and it’s disappointing to see how much things have changed. We’ve always enjoyed coming here, but our recent experience was frustrating.
The new staff seemed like they didn’t really want to be there, and the lack of enthusiasm and attention to detail showed when taking our order and preparing our food. I should have trusted my gut after seeing the way our order was handled from the beginning. We asked for our order to be extra wet, but it was not prepared the way we requested, and the portion of fries we received was also very disappointing.
It’s frustrating as a loyal customer to see a place you’ve supported from the start decline in service and quality. Hopefully management takes this feedback seriously and gets the team back to the level of care and consistency that made us want to keep coming back in the first place.