Been in here twice recently, within the past week actually. And the manager, Richard is awful. Last week when we came in, it was pretty busy. He saw how busy the workers were, and there was a long line, but he just walked back into the back area and didn't bother to help out. There was also someone waiting to pick up an online order. Food was there, and he looked at the customer, ignored him and kept walking. He later came out to help, and both he and his employees also are not putting on new gloves after they answer the phone, use the register and the oven. Today, I stopped by to pick up some lunch for my daughter, and Richard, the manager was busy making four sandwiches. His other two employees were in the front, but not with customers. Not one of them acknowledged me. He saw me, put his head down and kept working on the sandwiches. A "will be with you in a moment", would have been nice to hear, or telling one of his employees to come help me with my order would have been nice also. I waited for awhile, but then saw a couple flies flying around the meat area, so I left. Richard needs some training on how to be a manager.