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Richie Folsom
Aug 11, 2026
So we order our food online and its our pick up time and when we arrived the food wasnt even started then im told the Italian bread isnt even available which they didnt even call us to let us know or even cancel order and now we've been trying to reach the manager and no one seems to answer the phone and also the one time I did get someone he hung up on us
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Frank Brinkman
Aug 10, 2026
They lie they don't answer the phones the serve hard as rock bread at night they have employees that tell people they are not qualified to resolve the situation there manager the new manager lies to the employees and tells them that he will come back at night and never did this store needs to shut down and they need to hire better staff have been told manager will be there from 7 to 3 today I have called non stop today and all I get is we cant answer the phone nonstop
Recently had one of my worst experiences at a subway here i would call out the employees name but they were not wearing their employee name tag. He was wearing a sun visor subway cap instead of the full cap because his curly hair came up the top two diamond earings and he started to take my order I proceeded to tell him my order and he looked at me with a disgusted look as he repeated the order to make sure and then proceeded to go talk to his other coworker as another is in the front struggling to make a online order with 3 other customers in line and then after he comes back I tell him what I want on my sandwhich in order and he tells me he doesn't do it in that order as if I cared what order he makes his sandwhich in,I wasn't instructing him to make it in a way that wouldn't make it possible to close for clarification.
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Derrick Brown
Jun 4, 2026
When I walked in, the worker looked at me, turned around, and grabbed paper towels and started cleaning the top glass that covered the food and veggies. After cleaning the top glass, he grabbed more paper towels and started cleaning underneath. He's doing all this without acknowledging or saying a word to me. I interject and asked do you see me standing here. His response was I'm cleaning up first. I told him ignoring customers is rude and unprofessional. He responded with my bad and finished whipping underneath the glass. He walked away and his co-worker came from behind and helped me.
Today was my first day back from a deployment and I was uniform. It really disappointed me to receive that type of treatment.
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Jennifer Vidal
Apr 27, 2026
Hi @Subway, is it a new policy that local stores can refuse in-person orders if they are "too busy" with online ones? I’ve been turned away from this location multiple times now. The previous staff was great, but the current management is literally refusing to serve walk-in neighbors. This isn't the "Eat Fresh" experience I’m used to. This is all due to always being backed up with on-line orders. Is cooperate aware of this? This location last year was incredibly friendly, attentive, and welcoming. Management needs to figure out a way to balance both on-line and in-person orders. It’s a shame us locals who live near by can not just simply walk in and order. Do better!