AG
Alexandria Guerra
Jul 26, 2026
I am very disappointed with the way my recent mobile order was handled.
I placed an order through the Subway app and had my husband pick it up because I was at work. The pickup itself went smoothly, but when we opened the order, we discovered that the turkey sub had been made incorrectly. It was prepared with all of the same toppings as the Spicy Italian, including spicy ingredients. The person the turkey sandwich was for cannot eat spicy foods, so this was not a minor mistake.
I immediately called the store and explained the situation. The employee I spoke with told me my husband could come back and they would remake the sandwich. Since I was at work, I sent him back to the store.
When he arrived, he was told they would not remake the sandwich unless he returned the incorrect one. Unfortunately, that wasn’t possible because the sandwich was with me at work. I even sent photos showing that the sandwich had clearly been made incorrectly, but they still refused to replace it.
I also made it clear that we only needed the turkey sandwich remade. Instead, the employee remade both sandwiches and then charged my husband for both because she claimed she had already remade them. We never asked for both sandwiches to be remade—only the one that was prepared incorrectly.
When my husband asked to speak with the manager, the employee stated that she was the manager. That was especially disappointing because I expected a manager to handle the situation professionally by acknowledging the mistake and working toward a reasonable solution. Instead, we were required to pay again for an error that was made by the store.
Mistakes happen, and I understand that. My disappointment is not with the original error but with how it was handled afterward. Better customer service, communication, and accountability would have turned this into a positive experience instead of a frustrating one.
RM
Richard Mangum
Jul 1, 2026
Not open at 7am on Wednesdays. Per manager says so.
this the second time that they have messed up our order since they hired tht short edgar, he didn’t close the sub right even after we told him. he was also on the phone the entire time and in the picture is a turkey sub and i cant taste the turkey its all pickles. this will be the last time i visit this location.
As big as Subway is, I think it's still underrated as to how good the sandwiches are at such a great price.... especially when using the app to find even better deals. I tried another sandwich shop recently just for a change and the food was so-so but almost double the price. I don't know how they do it but I'm glad. They even had no problem giving me all the vegetables on the side to keep fresh until I got home. Great job!
TD
tyler duarte
Jun 7, 2026
This location is great, all the subrista's are always friendly and quick. My only gripe is to whomever orders products, seems that half the time there is never any black olives available and that's one of my favorite toppings. Other than that, the location is always clean and quite.