Extremely disappointing experience and terrible customer service.
I placed a pickup order and asked my mother-in-law to pick it up for me. She is elderly, primarily speaks Spanish, and has a limited understanding of English. When she asked the employees for my order, instead of assisting her, they simply directed her to the pickup station.
There was only one order at the pickup station at the time, so she understandably assumed it was ours and accidentally picked up the wrong order.
When we returned to the store to get our correct order, rather than acknowledging the misunderstanding or offering a solution, the employees repeatedly blamed my mother-in-law and even accused her of STEALING the order. This was completely unnecessary and disrespectful, especially considering that she had followed their instructions.
I personally went inside a few minutes later to explain the situation. I showed the employees both my order receipt and proof of payment, yet they still refused to give me my order, claiming they couldn't find it. They offered absolutely no resolution despite the fact that I had already paid.
What should have been a simple pickup turned into an incredibly frustrating experience. A little patience, proper communication, and basic customer service could have prevented this entire situation. Instead, my elderly mother-in-law was accused of stealing over an honest mistake, and I was left without the order I paid for.
Save yourself the hassle and drive two minutes down the road to the Blanco location. In my experience, that location is much better, more organized, and far more efficient.
Date of incident: September 29, 2026 — Morning shift.