FedEx Ship Center

Reseñas

• AE

  Angela Elizondo

  Aug 7, 2026
  1.0
  I am formally escalating an extremely frustrating and unacceptable experience regarding a package that was scheduled for delivery last Tuesday and is now four days overdue. This was not an insignificant shipment. The package contained a drone valued at approximately $1,800, plus approximately $250 in taxes, and I paid an additional $200 for expedited ground shipping specifically to ensure it arrived on time. The delivery date mattered. This drone was purchased as a surprise for my son’s welcome-home fishing celebration after being away for more than four years serving in the United States Marine Corps. I intentionally paid the additional shipping cost because I needed the package to arrive before this very special occasion. Instead, I have now called more than 15 times trying to locate my package. I have been hung up on twice and have been promised a return call by at least four different representatives, with timeframes ranging from one hour to 24 hours. Not one of those promised calls has occurred. Even more concerning, I have received a different explanation nearly every time I have called. I have been told that the San Antonio location is overwhelmed with trucks, that my package is lost, and most recently that the shipping label may have fallen off. When one representative told me the package was lost, the call was disconnected shortly afterward. At this point, I have spent an unreasonable amount of time trying to get someone to take responsibility for locating a package worth more than $2,000. I paid an additional $200 specifically for expedited shipping, yet four days after the promised delivery date, I still do not have the package, a reliable explanation of where it is, or even the courtesy of the return calls I was repeatedly promised. What makes this experience especially disappointing is that this was not simply another online purchase. It was meant to be a surprise gift for an extraordinary young man returning home after more than four years of service to our country. I cannot get that occasion back, and paying extra for expedited delivery was supposed to prevent exactly this situation. I am requesting that this matter be immediately escalated to senior management and that I receive: A definitive determination of the location and status of my package. Immediate action to locate and deliver the package. A refund of the $200 expedited shipping charge for a service that was not provided as promised. An explanation regarding the repeated failures to return my calls and the conflicting information I have received. Appropriate resolution if the package has been lost. I expect someone with the authority to resolve this issue to contact me directly. After more than 15 calls, two disconnected calls, four promised callbacks that never occurred, and multiple conflicting explanations, being told to continue waiting without answers is no longer an acceptable response. If this matter is not resolved promptly, I will continue escalating the complaint through the highest available corporate and consumer-relations channels. Angela Elizondo
• AC

  Albert Castillo

  Jul 29, 2026
  1.0
  The driver Eduardo didn’t even attempt to deliver my package and put it as an incorrect address. I have it on camera called them 2 minutes later and they want to re-attempt tomorrow. Took off work for a signature required delivery overnight, paid extra, guy never shows up and now they want me to pick it up myself. Horrible service
• SV

  Shishana VanNostrand

  Jul 8, 2026
  5.0
  Very fast and east
• DG

  Dylan Geyer

  May 24, 2026
  1.0
  Delayed my package for my engagement ring constantly with no reason or update, then lied to me multiple times over customer service about when and how I could pick it up, their hours of operation, and pretty much anything else I asked then they just fed me lies and platitudes. Twice now because of them my engagement has been ruined and money wasted. Never will use fedex again if I can help it has been nothing but a nightmare and problems. Whats the point if paying for expedited shipping when it then takes over a week to arrive?!! I'll be back on Tuesday to get my ring and it better be available!!!
• DB

  Dave Borski

  May 1, 2026
  1.0
  Will not accept lithium battery shipments although other stores and the 1-800 number state that they should. Probably a mix-up at corporate, but the employee said "people come here all the time from other stores and we tell them we can't take them". So... why not get corporate on the line and straighten it out? Asked to see a manager and about 15 minutes later another gentleman came out and was very helpful, but the manager was too busy to see me at that time.