Cricket Wireless Authorized Retailer

Reseñas

• JG

  Joana Gonzalez

  Jul 20, 2026
  1.0
  Worthless custom service. Called to ask if their is a reconnection fee cuz I paid my boyfriends bill, the lady in the morning shift says you HAVE to come in the store I can't tell you anything over the phone. So you can't tell me if you guys charge customers a reconnection fee? I asked her several things and she got mad and same reply for everything , you HAVE To come in. What if people don't have time or a vehicle to go in? Then what?! She was completely worthless on top of been rude. And by the way yes they charge $15 if you don't pay on time!!!! Metropcs doesn't charge you anything if you pay late! Just whatever your bill is! Complete trash service and rip offs! Go to metro!
• AR

  Ally Reynolds

  Jul 9, 2026
  5.0
  Barbara was amazing and quick inactivating a phone yesterday! Very kind as well thank you Mam!
• BP

  Bee Perez

  Jun 12, 2026
  3.0
  I walk in across the street AUTO i go babesz MUAH ill be right back you go in an see what you gotta whoeveva,. . .this "representative" states i have NO LINE . . .This will be NOTED. .AND FIXED IM SURE, family[]. BLESSED BE . .✌🏻. OMGOD.. . .Customer Service. .
• VG

  Virginia Gallegos

  Apr 10, 2026
  5.0
  Huge shout out to Barbara at cricket on Austin highway! She delivered the kind of customer service you do not see much anymore. She listened, answered every question, and walked me through all my choices without pressure or frustration. You can tell she actually cares about helping people. I left the store smiling, and honestly that hasn't happened in a long time. Cricket is lucky to have her!
• CW

  Ciara Wasserstein

  Mar 3, 2026
  1.0
  TERRIBLE! I have been a loyal cricket member for many years and never in all the years I've been with them have I been price gouge like this. Bianca oh Blanca whatever he name was over charged me. I went in there February 25th to CHANGE my number and get a new phone. I thought it was simple and easy but it wasn't. It was complicated she told me I needed to open up a WHOLE new phone plan and proceeded to do it and charged the phone, and activation fee. ON TOP OF ANOTHER PHONE SERVICE FEE. I already paid my phone bill but I essentially paid for another one. Which really made me mad and it's not only that but she didn't even cancel the number I wanted to change! And so I went back to her and so she did end up canceling my phone (The one I wanted to change) but with an attitude. And then she told me "There now you have a credit of 100 something" I asked to make sure I'm still paying the amount I've been paying for years and she said "Yes" Yet I just got my phone bill and it's almost 40 dollars more than what I wanted to pay. Apparently I can't go to another cricket to get this fix so I want someone higher to help me. Thank you