Cricket Wireless Authorized Retailer

Reseñas

• FR

  Felix Rizo

  Apr 19, 2026
  1.0
  The two women at the front who greeted me were great—very helpful and professional. However, the manager (I’m assuming she was the manager), who came out from the back, handled the situation poorly. I felt like I was being racially profiled. I am a dark-complexioned Mexican, but I was clearly speaking English to the staff from the start. Despite hearing me speak English, she chose to address me in Spanish. I don’t take offense to someone speaking Spanish, but in this context, it felt unnecessary and inappropriate—especially since she herself did not speak it well. It made the interaction uncomfortable and came across as unprofessional. Even the two employees at the front seemed confused by her behavior, looked at each other, and apologized to me, saying they didn’t understand why she would do that. Overall, that part of the experience was disappointing and should be addressed.
• AL

  Antonia Lopez

  Mar 7, 2026
  1.0
  I had a really bad experience at this location. The lady at the counter was very rude and unprofessional. My uncle recently passed away, and I went in to try to transfer my grandma’s phone line to my account so she could keep her number. We also needed to make a payment on the line. Unfortunately, we didn’t have the account number because my uncle handled everything before he passed. I explained the situation and asked if there was any way she could help us find a solution. We had already called customer service and were advised to go to the store for assistance. Not to mention, we waited over 45 minutes just to be helped. When she finally spoke to us, she was still rude and even said she could refuse service because she hadn’t had a break. Instead of trying to help, she was dismissive and acted like there was nothing she could do. We ended up going to a different location where the staff was very kind and helpful, and they were able to resolve our situation without any problem. I honestly don’t understand why the first employee said there was no solution when clearly there was. It felt like she just didn’t care because we weren’t buying anything at the moment. Ironically, at the other location we ended up buying my grandma a new phone and adding a new line for my cousin, so her attitude cost that store a sale. The lack of empathy and professionalism, especially during a difficult time for our family, was extremely disappointing.
• MM

  Maria McDonald

  Jul 20, 2025
  1.0
  Saturday I went to go get me a phone that Young lady was so helpful and kind Thank you 🙂 later that night something happened to my phone. So I went back this Sunday morning for some help. That lady was rude and said she couldn't help me 😡 I was the only one in the store. But a customer was coming in and she said she was busy because a customer came in. Ok so I told her I'll wait till your done. She had attitude. So I told her I'll go to another cricket store.😡 So I did the one on southcross. That Young man was so kind and helpful I explained to him what happened to my phone .right away he help me with my phone and got it fix for me Thank you young man 😄😄
• TM

  Tito Macias

  May 25, 2024
  1.0
  No sirve el servicio
• NG

  Nancy Guajardo

  Dec 7, 2021
  4.0
  She was nice