The two women at the front who greeted me were great—very helpful and professional. However, the manager (I’m assuming she was the manager), who came out from the back, handled the situation poorly. I felt like I was being racially profiled. I am a dark-complexioned Mexican, but I was clearly speaking English to the staff from the start. Despite hearing me speak English, she chose to address me in Spanish.
I don’t take offense to someone speaking Spanish, but in this context, it felt unnecessary and inappropriate—especially since she herself did not speak it well. It made the interaction uncomfortable and came across as unprofessional. Even the two employees at the front seemed confused by her behavior, looked at each other, and apologized to me, saying they didn’t understand why she would do that.
Overall, that part of the experience was disappointing and should be addressed.