The UPS Store

Reviews

• NL

  Nena LaLumia

  Jun 10, 2026
  5.0
  Everytime I go to this store it is so quick and easy. From sending back returns or just sending something! The store is always clean and the staff is so friendly. The staff is also very helpful and patient when I have a billion questions and not knowing what I am doing when sending a package. I highly recommend this location. There is several between where I live and this location but I choose to go here everytime! And shout to Eric who didn’t make me feel like an idiot when sending my first care package to Idaho!!
• TD

  Tammi Diedrich

  Jun 7, 2026
  5.0
  The UPS Store Store #4897 in Rowlett on Lakeview Pkwy has been my go to store for years! The professionalism of staff goes without saying. Very friendly always helpful making sure your needs are met. I recommend this location for all your postal needs!
• RE

  Rhonda Edmonds

  Jun 7, 2026
  5.0
  This is my favorite UPS store. Exceptionally helpful, friendly and knowledgeable. I will only use a different store if I’m not in the area.
• KJ

  Kennedy J

  May 22, 2026
  4.0
  I was literally just inside, and the Vaughn guy was so helpful and nice that I wanted to leave a review as soon as I got in my car!! Usually when I go to a UPS store it’s kinda whatever and everybody seems pretty tired, but this guy was so chill and friendly:)
• CM

  Christal Martinez

  May 13, 2026
  5.0
  I came into your story yesterday and I just have to brag on one of your employees. I am so thankful to Eric for the wonderful assistance, he gave me yesterday. We had just over an hour to get to a funeral and my husband was having issues trying to read a eulogy on his notes in his phone. I emailed the speech to this UPS store and and then called and spoke with Eric. I briefly told him our situation and asked if there was any way he could take my notes, double space it and change the font size. Before I even got off the phone, he had it completed. When I first stepped into the store, I saw the long line. But then I saw Eric across the store hold up my notes. It was perfectly printed exactly the way I had pictured. Immense relief! He really went the extra step and came through for me, and I really appreciate it.