This place must hate me. I have ordered here many times, but our od the last 4 times they either dont pick up, and if they do (like tonight) something was wrong, told me to call later. The app sucks, the website sucks, and if you order thru a delivery service it takes an hour to get your food. I give up! I guess Marcos it is! They at least take my order and gets here within an hour.
Food was all soggy as if they made it way earlier the wings were all cold
SP
sofin padaniya
Aug 23, 2026
I would give this experience 0 stars if I could.
I ordered online, but my order was made incorrectly. I was told to come back, bring the incorrect order, and they would make a new one. I was completely fine with that.
However, when I returned, the employee spent about 10 minutes counting the wings and fries from the original order. After that, they started making the replacement order. I was told they supposedly make the order when the customer arrives, which makes no sense when I had already placed and paid for the order online.
The whole situation wasted 30–40 minutes of my time, plus a 15-minute drive each way, so I had to make the trip twice.
To make things worse, I asked for a refund, but they did not process it immediately. They simply printed something, took my order number, and told me the refund would take 3–4 days. When I asked for a receipt confirming the refund, they did provide one.
Very disappointing experience. The food issue was frustrating enough, but the way the situation was handled and the amount of time wasted made it even worse. I would not recommend this location.
I’m not sure why they do this but if I’m ordering two different meals why put all the wings for both meals in one container???? Then tape the container shut because it’s too full? If I’m ordering two meals they’re for two different people.
CH
Concerned Houstonian
Aug 21, 2026
Shrinkflation and disappointment, 9 dollars for the this sandwich meal is wild, well done fries soggy as well