Wingstop

Reseñas

• SP

  sofin padaniya

  5 days ago
  1.0
  I would give this experience 0 stars if I could. I ordered online, but my order was made incorrectly. I was told to come back, bring the incorrect order, and they would make a new one. I was completely fine with that. However, when I returned, the employee spent about 10 minutes counting the wings and fries from the original order. After that, they started making the replacement order. I was told they supposedly make the order when the customer arrives, which makes no sense when I had already placed and paid for the order online. The whole situation wasted 30–40 minutes of my time, plus a 15-minute drive each way, so I had to make the trip twice. To make things worse, I asked for a refund, but they did not process it immediately. They simply printed something, took my order number, and told me the refund would take 3–4 days. When I asked for a receipt confirming the refund, they did provide one. Very disappointing experience. The food issue was frustrating enough, but the way the situation was handled and the amount of time wasted made it even worse. I would not recommend this location.
• SW

  She Will

  6 days ago
  3.0
  I’m not sure why they do this but if I’m ordering two different meals why put all the wings for both meals in one container???? Then tape the container shut because it’s too full? If I’m ordering two meals they’re for two different people.
• CH

  Concerned Houstonian

  Aug 21, 2026
  2.0
  Shrinkflation and disappointment, 9 dollars for the this sandwich meal is wild, well done fries soggy as well
• ZH

  Zavier Harvest

  Aug 1, 2026
  5.0
  Really nice customer service, a guy named Sean helped me with my food and had a conversation with me, the food was cooked very well and tasted good.
• AA

  alii

  Jul 21, 2026
  1.0
  I had a very disappointing experience with this Wingstop location. I accidentally placed my online order at the wrong location, so I called immediately after placing it. No one answered the phone for about 8 minutes, and when someone finally did, they refused to cancel my order or issue a refund, even though I had called right away. Since I couldn’t get it canceled, I had to drive all the way to that location, which is far from where I live. When I got there, I politely asked if they could at least reheat the food since it had been sitting for a while. The employee, Joseal, was extremely rude and unhelpful. I also realized I had forgotten to order fries online, so I purchased them at the counter. Instead of putting them in a bag with the rest of my order, he handed them to me on a tray even though it was obvious I wasn’t dining in. It felt careless and inconvenient. While I was waiting, I also saw Joseal speak very rudely to a DoorDash driver who had come to pick up an order. Seeing him treat another customer that way confirmed that the poor service wasn’t just directed at me. Overall, the customer service at this location was unacceptable. I understand mistakes happen, but the lack of professionalism, unwillingness to help, and rude attitude made this a frustrating experience. I hope management addresses these issues and provides better customer service training.