JK
Just love Krystal
Jul 3, 2026
⭐☆☆☆☆ – July 3, 2026
I hate leaving negative reviews, but after today’s experience at the Subway located at 1846 FM 359, Richmond, TX 77406, I feel it’s necessary.
This is the third time I’ve had issues with my order from this location. In the past, items like my cookies or drinks have been missing. Because it has happened so often, I now check my bag before I leave.
Today, I discovered my daughter’s drink was missing. When I politely brought it to the employee’s attention, she responded by saying, “I don’t make the orders.” She grabbed the drink, tossed it into my bag, and never apologized for the mistake.
What was even more disappointing was her attitude. She repeatedly told me, “The order is fixed. Goodbye, goodbye,” while waving her hand at me in a dismissive manner. That level of customer service is unacceptable.
I understand mistakes happen, but how they’re handled makes all the difference. A simple apology and a respectful attitude would have gone a long way. I hope management addresses both the repeated order inaccuracies and the lack of professionalism so other customers don’t have the same experience.