Advance Auto Parts

Reseñas

• SH

  Sam Hill

  Aug 4, 2026
  1.0
  Zero star if possible customer service the worst!!!!!!staff not helpful 🙄 the worst in richmond
• VV

  Verified

  Jul 28, 2026
  1.0
  I go in and ask the lady at the counter if they carry a certain wrench, she just points to a back wall and proceeds to get on her phone. I then walk back to the counter and ask about a flat head screwdriver,she just looks at me like I'm a ghost and say it will be in that isle and proceeds to get back on her phone. She seem like she wasn't interested in working nor care to help customers. This isn't the first interaction I've had with her because last time I came in to see if they can run the codes for my check engine light and she tells me that they don't that at this location but I'm looking at the sign on the window saying what all services Advanced Auto Parts provides.
• MA

  m apollo

  Jul 12, 2026
  2.0
  I’m trying to return an alternator for a core this afternoon went in and saw a rep named Hunter I said hi how are you he did not respond and I gave him the order # and couldn’t help/find my order. Another person stepped in and assisted me and he found my order. I think Hunter doesn’t want to work today. I have not have a good customer service with him
• CM

  Charles Merritt

  May 26, 2026
  1.0
  So my check engine light comes on. I pull in ask the nice lady to hook up the diagnostic machine . she does . then she asked if I wanted to take a picture of the codes so I could go home and look them up then come back and buy the parts from her. I shook my head and when I looked down, she’s standing there in flip-flops and black socks on the job telling me I have to go look up the codes. I don’t know how you train your employees, but if you wanna sell your parts, have them look up the code so they can buy the parts on the spot. I just went somewhere else.
• ER

  Eric Reiter

  May 16, 2026
  1.0
  I have never had a positive experience when visiting. I will visit them only when I am too lazy to drive to O'Reilly auto parts yet because they are not helpful I still go to O'Reilly. Advanced Auto Parts have never never been helpful. I don't know if the prices are are less than other places yet that doesn't matter if they don't care about the customer. It is worth the drive to visit any of the other auto parts stores. There are 3 others in the area so it is not necessary to visit this horrible place.