Samantha and Socoro were amazing today! thank you for your prompt help, while continuing to bake bread, and attend to guests kindly. đź©·đź©· I will be back!
GA
Gwendolyn Avelar
Jul 31, 2026
I made an online order and asked for the meat to be heated separately, it was not. I also did not receive the a few toppings i put on the order even though they had them when i came in
They don't care about quality here go elsewhere. See my burnt sandwich in the picture. Unfortunately I didn't check my TWO FOOTLONGS lmao lesson learned! Also I put in my complaint on the "contact us" form and never heard a peep just received a "RATE the customer service" email, as if they just by passed everything i said and closed the ticket down. Ha. Subway has the worst customer service I have ever had to deal with
ME
Mayra Elizondo
Jul 26, 2026
The whole staff was wonderful and helpfull..
I went here last night 7/7/26 and I ordered a meal with a coupon for myself and my friend. The ordered didn’t go through on the app and at first I thought it was my payment like shoot I must not have enough money in the account, I swapped cards to have the same problem. I was in the store when ordering on the mobile app, to find out that there system was down. Any way on my app, it shows I ordered 4 sandwiches, 2 sandwiches on one card and tried again on another 2. I down 4 sandwiches and subway can’t do anything, I called the bank they are waiting for them. I talk to the 2 women inside and they can’t even reboot the system, won’t do it! I asked 3x. Asked her to make the sandwiches even after getting charged 2x for 2 sandwiches and she wouldn’t. I wake up this morning to 40 gone. I don’t live over here, was just passing through. It does not take a science to reboot a system, it also does not take a scientist to read the subway app where it shows my orders are placed. Train them!!