Tiffany & Co.

Reseñas

• VL

  Veteran Rights Recovery Groups LLC

  2 days ago
  1.0
  **Disappointing Customer Service and Concerns About Racial Discrimination – Tiffany & Co., Legacy West, Plano, Texas** On Tuesday, October 13, 2026, at approximately 4:20 PM, I visited Tiffany & Co. at Legacy West in Plano, Texas, to pick up a necklace and bracelet valued at approximately $5,200. What should have been an exciting and enjoyable experience turned into an extremely disappointing and uncomfortable visit. As an **African American woman**, I left this establishment feeling disrespected, unwelcome, and concerned that my race, physical appearance, and the way I was dressed influenced how I was treated by a female employee. Throughout my visit, I found the employee's attitude dismissive, unwelcoming, and unprofessional. What was particularly upsetting was observing other customers being offered refreshments while I was not even offered a glass of water. My concern is not simply about receiving water. It is about the noticeable difference in hospitality, courtesy, and customer service that I experienced. I should not have to wear designer clothing, carry an expensive handbag, or look a certain way to receive the same level of respect and attention as other customers. Being an African American woman should never cause anyone to question my financial ability or whether I belong in a luxury retail establishment. To make matters worse, when I attempted to speak with management, the female employee informed me that the manager was at lunch. I remained at the store until close to 5:00 PM, yet the manager never appeared to address my concerns. I ultimately left feeling dismissed and disappointed. I find it troubling that a luxury brand with Tiffany & Co.'s reputation would leave a paying customer feeling this way. The necklace and bracelet I came to collect were valued at approximately $5,200, but the amount of money I spent should not matter. Every customer deserves dignity, fairness, and professional treatment regardless of race, appearance, clothing, or financial circumstances. **As an African American woman, I should not have to question whether my race or appearance affected how I was treated while shopping.** Although I cannot know the employee's intentions, the differences I observed and the dismissive treatment I experienced raised serious concerns about possible racial discrimination and appearance-based bias. I am submitting a formal complaint to Tiffany & Co.'s corporate office and requesting that this incident be investigated, including the employee's conduct and management's failure to address my concerns during my visit. I am sharing this experience publicly because other customers deserve to know about the treatment I encountered. No one should have to spend thousands of dollars to be treated with basic dignity and respect. **Based on my personal experience, I cannot recommend the Tiffany & Co. Legacy West location in Plano, Texas. I will think carefully before spending my money at this establishment again.** **Luxury is not just about expensive jewelry. It is also about how you treat people. Respect, equality, and professionalism should be extended to every customer.**
• GL

  Gail Langille

  Sep 14, 2026
  3.0
  This was my first time in Tiffanys. The people were ver friendly and helpful. I had to order a piece they didnt have in stock. I told them i needed it by Monday and this was Wednesday afternoon. They said it should t be a problem. Well it's Monday and now it wont be here until after I need it so I guess it will be going back when it arrives. So disappointed. Please dont tell someone it will be there when you don't know that it will. Thank you.
• MS

  Michael Sargent

  Aug 30, 2026
  5.0
  Wow!!! Just had probably the best retail experience of my life. I found myself up at Legacy West in Plano for lunch and stopped by the Tiffany & Co store. I was welcomed with smiling faces and such positive and passionate service from Kelly and Reese. Kindness, professionalism and service is so appreciated these days. I highly recommend you visit them and see for yourself what the highest level of service looks like. Thank you for your time and info on the Atlas 38mm watch. Be well and live blessed. See you again soon. 👍💯👍
• VV

  VeeJay

  Aug 27, 2026
  5.0
  Mo helped us with an anniversary gift. She was incredible in finding us the exact piece my husband was looking for. She is so warm and welcoming and I’m so glad she was there to help us.
• LT

  Lou Thomas

  Aug 12, 2026
  5.0
  Always an outstanding experience. Raquel was patient & kind while I decided & took sweet consideration of my husband with mobility & cognitive issues.