F1
FUZZYDICE !!! 117
Sep 1, 2026
This Subway has some of the most frustrating customer service I’ve ever experienced. The employees showed very little customer service, seemed confused by basic questions, and made me feel extremely unwelcome throughout my visit.
What made the experience even more frustrating was that the restaurant was completely dead. There was literally only one other customer in the entire restaurant, and they weren’t even in line—they were using the bathroom. There was absolutely no rush or crowd, yet the employees still seemed irritated and unwilling to help.
I went in specifically because I wanted to opt in for the promotional reward for ARC Raiders. When I asked about it, the employees looked at me like I had just asked them something completely out of this world. At one point, I literally had to point to the promotional poster in the restaurant to show them what I was talking about.
While my sandwich was being made, I asked for no tomatoes. One of the employees scoffed and threw her hand up in frustration. When I was asked what sauce I wanted, I asked if I could taste the Peppercorn Ranch and Baja Chipotle sauces before choosing. When I asked to taste the Chipotle sauce, I was met with an attitude as if I was inconveniencing her.
The communication was also extremely frustrating. The employees repeatedly had to translate between themselves in Spanish, and the overall interaction made me feel very uncomfortable and unwelcome. I understand that language barriers can happen, but that doesn’t excuse the lack of communication or the attitude I received.
After spending $18, I still ended up receiving the wrong sandwich. On top of that, I had to ask three separate times for the promotional reward code before they finally addressed it. I eventually had to raise my voice just to get their attention and have my question answered.
I understand that everyone can have a bad day, but customers shouldn’t have to deal with that kind of attitude especially when the restaurant is practically empty and you’re spending your money there.
If you’re having a bad day and you’re hungry, please avoid this location. The food isn’t worth dealing with the customer service.