I placed an online order for a Veggie Patty Sub, but it was prepared without the veggie patty and filled with only vegetables. When I asked why the patty was missing, I was told they don't have it.
If an item isn't available, please don't assume a substitution is acceptable. Either contact the customer before preparing the order or don't accept the online order if you can't fulfill it as requested.
What made the experience even more disappointing was that no one apologized for the mistake or acknowledged that the order had been prepared incorrectly. A simple apology and better communication would have gone a long way.
RG
Rose Gonzalez
Jul 2, 2026
1.0
Spent $20 for a foot long combo, insane. There are way better options around here for less.
PW
Pops W
Jul 1, 2026
1.0
Should've read the reviews. Service was awful. They charge for everything, my wife always gets the chicken bacon ranch and subs shredded chicken for grilled and no one has ever charged her extra. There was no tea so the wife asked if they had any and the man in charge just rudely yelled "no".
Over all the restaurant was not clean and there were no paper towels in the men's restroom. There's a better subway about a mile up the street. Take the extra few mins and go there.
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Certificado el 27 de septiembre de 2026Yext Knowledge Graph
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