On a normal day I love wingstop, my kids love it and we make a family night out of it. I had a really crappy experience at limestone Wingstop . I placed an order online and went to pick it up. Before I walked out, I decided to check if my order was complete, and upon checking I was missing a few items—specifically, my fries and an order of wings. I pointed it out, and they made them for me.
Since this was the second time my order was incomplete (the last time, they just told me 'tough luck' I should have checked before leaving), I took the time to mention to the manager that they should be a little more careful. In response, the manager (shi mod) told me “it happens and if you don’t like it order it from another location” she offered me a refund - at this point I would rather take my money else where.
I hope a district manager or someone higher up sees this and realizes that the problem with this store isn't the line workers, but the management. If you have a manager telling customers 'tough luck, order from another location next time,' I can completely see why employees would call out and avoid coming to work under that kind of leadership.
I have managed stores before, and I can promise you that when you have a manager with a nasty attitude like that, not only will your business suffer, but your good employees will also find a way out—leaving you short-staffed.