CM
Catrina McDonald
Jul 3, 2026
This has been one of the worst delivery experiences I’ve ever had. The FedEx driver lied not once, but twice, claiming delivery attempts were made when it was obvious he didn’t want to carry my package up three flights of stairs. Instead of doing his job, he chose to provide false delivery information, wasting my time and causing unnecessary frustration. He delivered to the wrong address and someone signed for my packages.
Because of these false delivery attempts, I missed two days of work waiting for packages that never arrived. I contacted two different supervisors Randy and Isabel, explained exactly what happened, and yet my issue still hasn’t been resolved. The lack of accountability, poor communication, and complete disregard for customers is unacceptable.
FedEx expects customers to trust its delivery service, but that trust is impossible when drivers can falsely report delivery attempts without consequences and management fails to correct the problem. I still don’t have my packages, I’ve lost income from missing work, and no one has taken responsibility. This experience has been completely unprofessional, and I will think twice before ever using FedEx again.