RD
Robert Dotson
Mar 6, 2020
I ordered 2 foot long Subway melts on the mobile app. as part of a coupon offer for buy one foot long get one free. The order was ready when I arrived, which was good. After returning to work my co-worker and I noticed that the bacon was missing from our sandwiches. (Bacon comes on a Subway melt) My co-worker called the Subway store to notify the attendant. The attendant was the same who had just made the sandwiches, and was veryRUDE! He made the comment that we could "eat the sandwiches the way they were made." We are in a customer service field as well, and do not argue with our customers, let alone condescend to them. After feeling forced to argue our disappointment, the attendant finally agreed to re- make only 1 of the sandwiches, citing the coupon offer as having "given 1 free sandwich already." WOW!! With no further remedy available, we agreed to this half-hearted offer. The worst part is that we discovered that the attendant I am referring to is the manager!! WOW again!!! In addition to this, the vegetables tasted and looked nearly rotten. My advice is that if you want to eat at Subway in Nacogdoches, take your hard earned money to a different location. What has happened to pride in one's work and good manners in this part of our country? A relevant old saying I grew up hearing is, "this country is going to hell in a hand basket"