Ordered in the app for pickup. I arrived before the subs were done. I ordered a newer sub so I wasn't aware it came with a sauce, my fault I know. I spoke out as she, Viella or Vienna she said her name with an accent so i dont know what she said, grabbed the bottle but she didn't acknowledge me until after she put the sauce. I said that I didn't want the sauce. She looked at me smiled and said "too late" and then proceeded to build the rest of the sub. I told her can i have another sandwich because I wouldn't eat it with that sauce. She told me no. I was not rude but I told her then I would like a refund. She told me no again. Shocked that I was refused another sandwich or a refund I repeated myself asking for a refund. She again told me no and of course when asked for a manager that she was the manager. She tried handing me the subs but I refused the order. Of course I'm going to dispute the charges and get my money back anyway but I have never experienced anything like this at a restaurant.
XT
Xitlali Trevino
Jun 22, 2026
5.0
Amazing subway love the service and food!
MR
Mr Rosd
Jul 23, 2022
1.0
Ordered a cold cut sandwich. Price advertised was less than price charged. (Before taxes $6.79 advertised on menu board in store, $6.99 charged)
Only by twenty cents, however they also don’t seem to honor advertised specials in their store or store windows when asked.
Concerned about the honesty of this particular Subway.
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Certificado el 16 de agosto de 2026Yext Knowledge Graph
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