DO
DeWayne Offer
Aug 11, 2026
Absolutely the worst Subway location we have ever dealt with.
We had an issue with our order the last time we visited, and the staff refused to honor what had originally been ordered. My son is autistic and very particular about what he eats. He happens to really love Subway, which is why we continued coming back despite the previous experience.
Unfortunately, today was the final straw.
I placed a Buy One, Get One Free order, something he has done many times before without any issues. When we arrived, only one sandwich was prepared. We were told they did not receive the second sandwich on the order. We explained that the promotion was BUY ONE, GET ONE FREE, but the manager told us that we would need to place another order and PAY for another sandwich in order to receive the free sandwich.
How is that a free sandwich?
I was absolutely not going to pay for another sandwich just to get the promotional item we had already ordered. What made the situation even more upsetting was the manager's refusal to make any effort to resolve the issue or honor the promotion.
This wasn't about the $10. It was about the principle and the way we were treated as customers. My son is a child, and this was a food he was expecting and looking forward to. It is incredibly disappointing that the manager couldn't show a little understanding or customer service over something so simple.
I also want to make it clear that the regular staff members have always been wonderful. They are consistently kind, friendly, and helpful. Unfortunately, the manager's attitude and lack of customer service completely overshadow that.
After the previous incident, I had already stopped going to this location. We decided to give it another chance today, and once again, we left disappointed.
We will not be returning to Subway again. There are plenty of other places willing to treat customers with respect and actually provide good customer service.