JW
Jonathan Whitman
Mar 9, 2021
Anthony and Emily were extremely unhelpful, Anthony told me that since they were out of Ingredients for the sandwich I ordered, and since nobody was trained on how to give refunds, I could either choose something else or get nothing. When I requested a manager I was informed there was none, even though Emily identified Anthony as a Night Manager. If you’re going to be so ill equipped that you can’t make your menu items, then have the ability to refund when people ask for it. Had it not been for the extreme amount of incompetence in training or protocol, I might not care, but not having management that’s trained to do basic staff work on a shift is unacceptable. I will be contacting corporate immediately. Worst subway in town.