VJ
Victor Jimenez
4 days ago
Great attention to the customer
Best place to ship in Midland
The store was busy when I came in. Both employees were working hard to keep the line moving. I didn’t realize that since I had a prepaid label that I really didn’t even need an employee to help me. I could have done the self serve station. The gentleman who helped me wasn’t bothered one bit by my ignorance. He was so kind and helpful. Showed me where to find the envelope that I needed and how to simply print my receipt. Felt a bit like an idiot for not already knowing how to do this, but he didn’t make me feel like a bother or an idiot at all (even with a store full of customers)… which is somewhat rare in customer service these days. His name was Myles. I purposely looked at his name tag and took mental note of his name because the kind and helpful service he provided with a smile, made me think “There’s still good humans out here. THAT’S the kind of employee you want working for your company!” I owned a local business here for many years, so I know how valuable it is to have employees like this. Not sure who owns this particular FedEx store, but do what you can to keep this guy. Great job Myles! You started my work day off perfectly and next time I will know exactly what to do when I have a prepaid label.
AR
Ariadna Rivera
Sep 11, 2026
Mary did a phenomenal job! She helped me with all of my mailing questions and took the time to explain the different mailing services and options available. Even during rush hour, she was incredibly patient, attentive, and helpful. I will definitely continue using FedEx because of the kindness and excellent customer service I received at this location. Thank you, Mary!
Where do they find these people? Seriously the worst customer service. First, I stood in the printing line for 10 minutes while a large, tall man slowwwwly labeled like 15 ice chests. When he felt like it and after looking at me theee times he finally said today, it’s only the one line in packaging, no line here. The line was a long line near the entrance door. I thought, you couldn’t have told me that when I first walked up and you saw me? I don’t know why I keep trying here. Inept and poor customer service. How do these places stay open? Find another place to help. Try local!!!