RS
Robert Shackleford
Aug 25, 2026
Extremely Disappointing Experience
I went to Subway specifically to try the nachos now that they’re back, and unfortunately, the entire experience was a complete disappointment—from the order itself to the way my concerns were handled by management.
The order was prepared with little to no attention to detail. The vegetables I specifically ordered were not properly cut, I requested a different type of chips and that request was completely ignored, and the food I received was cold, soggy, and genuinely unappealing. For a simple order, there were multiple details that were missed, which makes it difficult to understand how this was considered acceptable before being handed to a customer.
What made the experience even worse was speaking with the manager. Rather than acknowledging the mistakes or showing any concern about the quality of the food and the lack of attention to the order, I was met with a dismissive attitude. There was no meaningful acknowledgment of the problem and, more importantly, no sense that the lack of professionalism or attention to detail was being taken seriously.
Mistakes happen, but what separates good customer service from poor customer service is how those mistakes are addressed. In this case, both the food and the response from management fell far below what I would expect from a business serving customers.
I left feeling like neither the quality of my order nor my experience as a customer mattered. If Subway is bringing back a product and wants customers to be excited about it, the least they can do is make sure it is prepared correctly and that customers are treated with basic professionalism when something goes wrong.
Very disappointing, and certainly not an experience that would make me want to return to this location.