I had a very disappointing experience at the Wingstop in McAllen off Expressway 83.
First, we called ahead to place a order, but we were told we had to come into the restaurant before they would even take the order. After making the trip there, they then told us they were out of boneless wings and that they were no longer accepting large orders because they were getting ready to close.
This information could have been shared over the phone before we drove to the restaurant. Instead, we wasted our time and left without any food. The lack of communication and poor customer service made for a very frustrating experience. I hope management addresses these issues so future customers aren’t inconvenienced the same way.
A SPECIAL SHOUT OUT TO THE STORE MANAGER MRS. ANA!!!
KR
Karla Ramirez
Jul 29, 2026
Two young girls made sure the whole place was clean and people were getting good service. Very impressed! I love seeing workers taking good care of the place especially with how bad some other wing stops are.
AP
Annette Perez
Jul 27, 2026
Do NOT eat here, do NOT order from this location. I spent money on a doordash order, not only did they forget my ranch and had to do a separate order + there was a HAIR in my wings. RIDICULOUS!!
I had a very bad experience at this location.
I got my order almost 40 minutes after I placed the order. Order was wrong. I didn't feel comfortable dinning in because I was being told to leave 10 minutes after I got my food because they were closing already. When I spoke to the manager (Emily) and I explained my situation, she didn't say anything but one of the cooks (Brian)came up to me with an attitude and had alot to say with a loud voice and even told me that they were telling me to leave because apparently me as customer is messing up their routine of cleaning. Its not right to treat your customers like this. It unprofessional. Emily the manager didn't even try stopping Brian the cook when he was speaking to me and Emily the manager wanted to laugh while Brian was speaking to me. This is the last time I would come to this location.
GG
Glenda Garcia
Jul 26, 2026
Arrived at midnight and received our food at 12:40am and our order was wrong after correcting our food at 12:45am at 1am Amarani started hurrying us up with attitude and when speaking to Emily (manager) Brian the cooker came up to us arguing with Attitude and telling us stuff. This has been the worst customer service experience ever! As far as I know customers can’t be kicked out especially when we sat down to eat almost at closing time because they took forever and on top of that did our order wrong. Worst of all Emily manager allowed brain to be telling us stuff and arguing with us. Management needs to do better as a manager she should’ve put a stop to it and instead allowed for the situation to escalate. Never going back there again ! This customer service was pathetic