Came Into this location a while back. They messed up my order so the GM gave me 4 coupons for a free 6” with their Intials on them. Came back to redeem one of the coupons a few months later and they wouldn’t accept them. Since they don’t want to fix their mistake firehouse subs has been getting the business now. Kinda funny because I live 5 minutes from this location work at the post office 2 minutes away but drive 20 minutes for a better quality sub. Not only did they loose my business but any of my coworkers I see trying to order from here. I tell them to order from somewhere else because if they mess the order up they won’t accept responsibility for it.
Terrible asked for a chicken bacon ranch but wanted the chicken that it’s always came with not the shredded chicken and she said she would have to charge me extra. Sandwiches went from $5 to $15 tastes like at worse than they used too now trying to up charge to get it made the original way. Will never go back agin there are way better sandwich places these days
MH
Margo Hernandez
Jul 29, 2026
Our order was a pick up order 4 subs and protein wrap. 2 subs ordered spinach and it was wilted and unfit to eat. All the subs tomatoes were old soggy and not eatable. Our bread got soggy from the bad veggies. I called the store for refund but the manager said no refunds and to bring the sandwiches back to be remade. Plus the manager was rude and did not care about the food he and his employees are serving to customers. No thank you. I'm afraid to eat there now. Most definitely worth the drive to Jersey Mike's for now on.
JB
James Boren
Jul 29, 2026
Nick was great. He handled everything well and was very efficient and had a great attitude and pleasant to deal with.
NS
Nunya “Big Shagg”
Jun 29, 2026
Screw this place, they'll charge you for a sandwich they can't make, then REFUSE TO GIVE A REFUND!! Whoever Chuck is, "their boss", lil man refused to give me any info to contact him or the owner. He should've been wearing a beard net at least, looked dirty.. this place probly can't afford their bills so gotta rob their customers.. crap service i understand why... and we tipped, because Kiosk, what scam. There's 2 other subways right up the street, on 1488, skip the hell out of this place. 1 scoop of meat on a double/double philly. Should've told me they didnt have enough, before trying to make it. I probly would've been okay with another sandwich, but dont tell me I'm not getting a refund for a sandwich you can't make, first!!