Clean, fresh, really pleasant place to have lunch.
First time customer, great experience!
Belong to SubClub having issues with ordering online 7/18 (Saturday) at approximately 1:35 PM attendant at this Beltline location would not help. At the time I and my friend were the only 2 people in the store. My standard order is always the same - 2 Ft. Longs. Because I was having problems ordering online and unable to get help from the young man working, I paid full price $29.00 for 2 ft. long instead of being able to use my BOBO50 . My neighbor and I go to this location at least once a month and never have been so rudely treated. On weekdays, early afternoons everyone is always fantastic and have gotten to know them. When I return next week and if the same young man is there, I'm taking my business elsewhere.
SA
Santhosh Abraham
Jun 23, 2026
had a very upsetting and unprofessional experience at this Subway location (821 N Belt Line Rd, Irving, TX 75061) on 06/23/26 at around 5:26 PM. I placed an online order but was unable to add veggies through the app.
We arrived at the store within two minutes, and the sandwich had not been started making yet. I politely asked the employee (a white/Hispanic woman working at the time) to add the veggies I wanted.She immediately refused and rushed to wrap the sandwich without listening to my request
Her tone was raised, rude, and completely unprofessional. When I asked her to cancel the order since she wouldn’t add the veggies, she began yelling at me, accusing me of telling her how to do her job, even though I was simply asking for my order to be corrected.I calmly asked for a refund, but she continued yelling and told me to leave the store. I did not leave because I had not received my refund.
Shockingly, she then called the police and falsely claimed that I used bad language toward her. I asked the police to review the store cameras because I knew I had not said anything inappropriate.I have visited this location many times and never had a bad experience until now. Customers deserve to be listened to and treated with respect. This employee’s behavior was unacceptable, unprofessional, and escalated a simple request into a completely unnecessary situation.
HA
Hannah Abraham
Jun 23, 2026
I am incredibly disappointed with the Service at this location. There was a WHITE GIRL EMPLOYEE working the counter was extremely rude, dismissive, and acted like taking my order was a massive inconvenience. When I asked a simple question about the menu she rolled her eyes and snapped and started to laugh at me. To make matters worse she completely rushed through my order and threw my sandwich on the bag and shoved it across the counter without a single polite communication. Poor customer service NO BODY should visit this location, HORRIBLE LADY!