DA
Daron Andress
Aug 6, 2026
I want to share my experience because this location has changed, and not for the better.
As soon as my mother and I walked into the restaurant, we were not greeted or acknowledged by the manager. She was on her cell phone and never made an effort to welcome us or ask if we needed help. We were left standing there until a young Black lady came from the back and assisted us.
That employee was outstanding. She was professional, polite, respectful, and had a bright, beautiful smile. She made us feel welcome, answered all of our questions, and made sure we had everything we needed. She provided the kind of customer service every customer deserves.
Unfortunately, this has become a pattern with the manager. Every time my mother and I visit this Subway, she seems to have an attitude, is often on her cell phone, and fails to acknowledge customers. Instead of taking the lead, customers are left waiting until another employee steps in to help.
We also noticed that the restaurant is no longer as clean as it used to be. There was ice water on the floor, the soda machine area was messy, and the tables were not cleaned the way they used to be. This location was once one of the nicest Subway restaurants we had ever visited, but since the management changed, the quality of both the customer service and the cleanliness has declined significantly.
The employees show far more courtesy, professionalism, and respect than the management. Good employees deserve good leadership, and customers deserve to be welcomed, acknowledged, and served with professionalism. I hope Subway addresses these concerns because this location has the potential to be great again.