LJ
Lester Jackson
Jun 3, 2026
I don’t expect white-glove customer service from a fast-food restaurant. What I do expect is basic courtesy, professionalism, and consistency in how customers are treated.
During my visit, I requested an extra side of ranch and was charged for it by Byron and the shift lead, Christian. A short time later, I witnessed two other customers approach the counter and request ranch. They were given ranch without being charged.
The issue isn’t the cost of a ranch cup. It’s the apparent inconsistency in how customers were treated. When policies are applied to some customers but not others, it naturally raises questions about fairness and equal treatment.
What made the experience even more disappointing was the response when I politely asked about the discrepancy. Rather than addressing my concern, Byron gave me unfriendly looks, ignored my request for clarification, and walked to the back of the store without offering any explanation. The interaction came across as dismissive, rude, and unprofessional.
Customer service isn’t just about taking orders—it’s about treating people with respect. Had someone simply explained the policy or acknowledged my concern, this likely wouldn’t have become an issue. Instead, I left feeling disregarded and questioning why different customers appeared to be treated differently.
For a business that relies on repeat customers, professionalism, consistency, and respect should never be optional.