EG
Elias Garcia
Aug 14, 2026
Review
⭐ 1 star — If I could give this store ZERO stars, I absolutely would.
This was one of the worst customer service experiences I’ve had at a Wingstop. I accidentally ordered the wrong item and called the store well before my Uber Eats driver arrived to see if there was any way to correct the order.
The woman who answered the phone put me on hold, and I ended up waiting approximately 10 minutes without getting any meaningful assistance. By the time I finally got help, I no longer had a realistic opportunity to make the change.
What makes this even more frustrating is that I called specifically because I was trying to fix the mistake before the order was picked up. I called in time, and instead of simply taking a moment to assist me, I was left sitting on hold for 10 minutes.
The customer service was absolutely unacceptable. The woman who answered the phone was extremely unhelpful, and this entire experience left a terrible impression of this location.
Worst customer service I’ve experienced at Wingstop. I do NOT recommend this location, and I will not be ordering from this store again.