The UPS Store

Reseñas

• ST

  Shawn T

  2 days ago
  1.0
  Beware of this location and its greedy owner/franchisee. I recently purchased something online and selected the UPS Access Point thinking I would save a dollar and pick the item up on the way home. When I went to pick it up, the clerk (who was very friendly) informed me there was a $10 fee for that location to "Hold" my package. Then she said it's usually $8 and "I don't know why he put it at $10". Nowhere during check out does it say you may have to pay a fee to the greedy franchisee to get your package. UPS should revoke his franchise.
• JV

  Jessie Valle

  2 days ago
  5.0
  I visited this store yesterday with several returns to process, and I wanted to share what a positive experience I had. The two associates working behind the counter, Kassy and Comfort, were incredibly helpful, knowledgeable, and professional. They assisted me with processing all of my returns, printing labels, and scanning my packages. Throughout the entire process, they were patient, kind, and attentive. What impressed me most was that even though it was close to closing time, they never made me feel rushed. They took the time to ensure everything was handled correctly and provided outstanding customer service from start to finish. Because of their exceptional assistance, I will definitely make this my store of choice going forward. Please pass along my appreciation and recognition to Kassy and Comfort for a job well done. Thank you for maintaining such a great team.
• NM

  Nathan Moreno

  5 days ago
  5.0
  Really love the store and the staffing that works here. Moving to Jersey village side i had a hard time adjusting to a new city and finding a right UPS store until i started exploring west side of Houston and found Kassy Hernandez along with her team to help me out sending packages to my family back in Austin without spending a fortune making a 2hr30min drive to just a 10min drive via postal. Kassy has helped me throughout my going on 4 month stay in Houston much comfortable with how well she and her coworker Kimberly (hopefully it's spelled right), ensuring im well taken care of. Would recommend this store once again for anyone who needs efficient and affordable services for their postal service necessities
• AJ

  Angel Juarez

  Aug 20, 2026
  5.0
  had an outstanding experience at the hwy 6 and west little York Post Office today thanks to Kassy I was unsure about the best way to ship an important package, and Kassy patiently walked me through all the options, helping me find the most secure and cost-effective method. Their expertise saved me time and money. It is rare to find this level of dedicated, helpful service, and Kassy is an absolute asset to this location!"
• MG

  Maria Gama

  Aug 14, 2026
  1.0
  ⭐ 1 Star I am extremely disappointed with the customer service I received at this UPS location today, Friday, August 14, around 9:34 AM by KASSY ! I am a regular customer at this location and come here approximately once a week to pick up packages. I also pay for UPS My Choice Premium specifically for the convenience of managing and picking up my packages. Today, I came to pick up a package but did not have my physical ID with me because I had not originally planned to stop by. I did, however, have clear photos of both my driver’s license and passport available to verify my identity. In the past, because I am a frequent customer and the staff recognizes me, they have been kind enough to work with me in situations like this. Unfortunately, the employee helping me today refused to release my package without the physical ID, despite my ability to provide multiple forms of identification electronically. I understand that there may be policies employees are required to follow, but what made this experience especially frustrating was the lack of willingness to help or find any alternative solution for a regular customer. I want to make it very clear that **the rest of the staff at this location has always been extremely nice and helpful, especially Kimberly\.** I have dealt with other issues and inconveniences at this location before, and I have always been understanding and patient because the staff has generally treated me well. I spent time driving to this location only to be told that I would have to leave and come back again later. To make matters worse, today is my birthday, and the package contains something I specifically needed to wear today. Policies are policies, but customer service is also about how you communicate with and assist customers when there is an inconvenience. As someone who comes to this location regularly and pays for premium UPS services, I expected a much more helpful and considerate experience. Very disappointing customer service today: