KATTY is a TERRIBLE manager. They charged my son for his meal and then LIED and said they didn’t even AFTER we showed them the transaction where the money was deducted from his account! These people are crooks idk what the of fraudulent activity they have going on, but I’m absolutely reporting this establishment. GO ELSEWHERE!
Terrible customer service when ordering a sandwich today Sep 13, 2026. Long waiting time then restrooms are closed to the public the employees says its out of service. The person taking our order was a black man he acted like he did not understand us and had an attitude. The lady employee here is doing way to much work by herself with no help really. I came to dine in and can’t even use the restrooms.
KK
Kaprinia Key
Sep 9, 2026
Horrible - If you live near the Subway at FM 1960 & 45 near the Texas Road house - think twice about going there. I order a grill chicken salad with tomato and cucumbers. The cucumbers were slimy and had a spoil taste. I called several times. No answer. Took the salad back and they told me they could not replace my salad. With so much going on with food you have to be careful. The young lady acted like she didn’t know English and was talking to the coworker in Spanish. I will never spend my money there. Nothing was fresh about it.
HL
hector lasso
Aug 21, 2026
⭐ 1/5
Very poor customer service, especially coming from someone who identified herself as the manager.
Customers should not have to tolerate rude and hostile treatment simply because the person providing the service is the manager. Being a manager does not mean having the power to treat customers however you want.
The way the food was handled was also concerning. Ingredients were handled and thrown back into their containers in a visibly rough and careless manner. Food should be treated properly and professionally, just as customers should be treated with basic courtesy and respect.
When I questioned the poor treatment, instead of trying to resolve the situation professionally, I was essentially told that if I already knew how she was, I should not come back.
If this person is truly the manager, that makes the situation more concerning, not less. A manager should set the standard for customer service, food handling, and professionalism — not behave as though being in charge gives them permission to treat customers however they choose.
Management authority is a responsibility, not a license to disrespect customers.
CW
Curtis Wilson
Aug 9, 2026
Excellent Tuna Sub.