SF
Sixtos Family
Jun 26, 2026
Had two new hires working on my meal which isn't a problem, but I ordered turkey & ham protein pocket. They were not supervised and just squished everything in. On top of that the reason for 1 star is because I asked if they could take off the ham due to a medical reason. They then offered to substitute for more turkey in place of the ham. Sure why not, but then I got lectured by the supervising worker for it. I didn't ask for it or even bother mentioning it in anyway whatsoever, so why am I being lectured about having to pay full price if i do it again? They should be watching their new hires. Then when I explained I asked if they could take the ham off due to a medical condition the employee berated me stating the turkey & ham needs to come with ham for the price. Its absurd they force someone to put it on their food when I asked if they could just leave it out. This is an allergic reaction lawsuit waiting to happen. Also, I asked for toasted, and the employee threw it into the toaster but forgot to turn it on. Be careful if you have allergies and you eat here.
FM
Faizan Mohammad
Apr 28, 2026
Very rude experience. I simply said hello, and instead of responding politely, the employee snapped back and said, “by I’m not going to stop what I’m doing.” Her attitude was dismissive and unprofessional. On top of that, she had just washed her hands and flicked the water off them while standing near the food, which was very unsanitary. Poor customer service and poor hygiene.
Do not order from the Subway at Willowbrook Mall in Northwest Houston. The two Hispanic females there today (03/27/24) literally gave me a medium sized coke with more than half the cup filled with ice and when I told them they can’t do that, their response was that they care REQUIRED to fill all cups at least to the half-way mark. So you pay more than the cost of a two liter for a medium drink, they overkill it with the ice and they didn’t care one bit and were rude and defiant. I’m not the one.