JM
Jacqueline McDowell
2 days ago
This evening I was very disappointed by the service I received at this location. I ordered an Italian BMT online and it was picked up by someone else. I opened the sub and the pepperoni was missing and barely had any lettuce (I asked for extra). I take it back to Subway and they refused to remake my sub, telling me they can add the pepperoni on top. I said no I want it made correct. The young lady that was working doesn't know how to talk to people and told me (with her shoulder shrug and neck roll) that we can't remake it and we'll refund your money. I asked why and was told they can't wasting bread like that, as if they don't waste bread, veggies, cheese, anyway. You're getting a refund so you're not losing anything (again with the neck roll, shoulder shrug). Refund time and she doesn't know how to do it. She calls someone above her and they said a refund can't be done unless all food is returned. Well my daughter is home eating her sub. They continue to say all the food needs to be present for a refund. Again, my daughter already eating her sub, so refund my money or remake my sub. So they remade my sub and she gonna say "whatever goes there goes there and throw her hands up. I said pepperoni goes there and y'all forgot to add it. This is yall fault not mines. They acting like I was wrong. Smh. What happened to "The Customer is Always Right."
SN: I asked for extra lettuce and they didn't want to give it to me. So disappointed.
AH
Alex Hidalgo
Aug 26, 2026
Good Experience
Amazing service from the glasses girl. She was so kind and generous. The atmosphere was nice and clean.
These two girls are very nice and cute, and the service was good. However, there seems to be an issue with the ingredients. Both sandwiches I ordered were way too salty.
The tuna was extremely salty, and even the honey mustard, which is supposed to be sweet, tasted salty.
I hope you can check the ingredients and fix the issue. Thank you!
QN
Quoc Nguyen
Aug 12, 2026
Good 👍🏽 👍🏽 👍🏽