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Na Li (娜爷 大圣国际传媒有限公司)
Jun 26, 2026
Horrible customer service, ghosted by the manager, and a fishy, un-toasted nightmare 🥪❌📱
Let’s be real for a moment: ordering delivery is supposed to save time, not cause a spike in blood pressure. I am someone who always believes in being objective and fair, but this particular Subway experience was an absolute circus from start to finish.
This was my first time ordering from this specific location through Uber Eats. Because I was unfamiliar with their app layout, the order mistakenly went through as a standard custom build without the toasted option selected. I completely admit that I missed the option initially, but I immediately took action to fix it. Literally a minute after clicking place order, I looked for a way to modify it on the app. Finding no option due to the platform's poor design, I did what any proactive customer would do: I called the store.
I called. Not once. Not twice. But SIX times back-to-back, desperately trying to catch them before they made the food.
And here is the kicker: five of those calls went directly to the store line and rang out into a void. For the other call, the system actually routed me to the manager's dedicated direct line. And guess what? The manager didn't bother to answer either! The remaining calls just spun around through a corporate HQ line and kicked back to a ringing phone until they disconnected. No one answered, and there was no way to leave a message. By the time the sixth call failed, the driver had already picked up the food.
I was doing my part and actively trying to correct the mistake immediately, but I was completely blocked by a broken app system and a store that apparently treats their ringing phones like background noise. How can an entire staff—including the manager on a direct line—be so completely unavailable? That isn't just being busy; that is a total failure in basic operational responsibility.
And then, the food arrived. This location is incredibly close to my house, so distance is not an excuse for poor food temperature.
The meatball sandwich was barely lukewarm. A proper meatball sub needs a crispy, fresh-baked crunch to hold up against the sauce, but this bread was soft, uninspired, and tasted like it had been sitting on a counter losing heat long before the driver even arrived.
But the absolute tragic finale was the tuna sandwich. Because the phone was ignored, it arrived completely un-toasted. This sandwich was virtually empty inside—just a sad sprinkle of onions and a couple of tomato slices. Anyone who eats tuna knows that without warm, crispy bread and a proper blend of fresh veggies, the flavor profile goes downhill fast. Because there were barely any toppings to rescue it, the filling was overwhelmingly, intensely fishy. The texture of the cold, soft bread combined with the bland, fishy tuna was genuinely hard to swallow.
While the app layout started the issue, the store and its management bear the ultimate responsibility for being completely unreachable. Ignoring customers and serving up sad, soggy, fishy sandwiches is an undeniable 'No' from me. Fix your phones and do better.