RAW Wheels & Tires

Reseñas

• SS

  Siir Sparks

  Apr 1, 2026
  1.0
  AVOID DOING BUSINESS WITH MANAGER REGGIE!!! being that he has had bad reviews for almost 5 years on google I don't understand how he hasn't been fired. I'll start by saying, Reggie provided the worst customer service I have ever experienced and on top of that he overpriced the sale to match the exact amount I was approved for via the finance program ($2717) once I told him how much I was approved for he started whispering to the girl behind the desk and doing calculations on his phone (funny math) I gave $600 in cash up front. I ASK FOR A BREAK DOWN OF PRICES 3 TIMES AND HE DECLINED TO PROVIDE ONE, he said they don't do that. he said I was charged for tires and rims plus mounting, sensors, alignment and lug nuts. needing the tires immediately I moved forward with the deal. after installation I inspected the tires and rims in the parking lot and found a chip on one rim, when I go back inside and asked him to come look he sighed deeply as if annoyed and came out to look, he then told me to give him 3 days to replace. that was Saturday he texted me shortly after saying to come in Monday. After doing my own research over the weekend PER RAW WEBSITE the rims I purchased cost $315x4=$1260 tires per site are $216.67x4=866.68 sensors per site are $140 for the set of 4. PER RAW website mounting balancing and alignment come free with purchase of a tire rim set. so, let's do the math....... $1260+$866.68+$140=$2266.68 now add Texas sales tax at 8.25% = $187+2266.68=$2453.68. so why was I charged $2717? maybe the lug nuts? but that means they cost $263.32 for cheap amazon lug nuts? well, I figured let me give him another chance to explain this. when I showed up Monday (I asked the installer Miguel I believe was his name if they charge for balancing mounting and lug nuts?) his response was "no that should come with your rim and tire purchase free" I allowed them to change the rim and tire which I have to give them credit for was not a super long process on either day. once done I went back in with my OWN BREAK DOWN I made from the raw website. I asked Reggie if he had a moment to talk and I showed him my numbers, his response was "I don't know where you got those numbers from" well obviously Reggie if you wouldn't give them to me, I had to use your website...... he then proceeded to ask me how much I was charged (cause he couldn't find it in system) I did not tell him, he proceeded to use his phone calculator (funny math) to give me a verbal update of prices but declined to write them himself on the receipt. This is what he told me I was charged. RIMS $385 each x4= $1540 Tires $150 each x4= $600 sensors $208 balance/mounting $60 alignment $90 lug nuts $70 1 year rim insurance $80 (which he never explained or mentioned to me at point of sale) So, let's do the math... $1540+$600+$208+$90+$70+$80=$2588 + 8.25% ($213.51) Texas sales tax=TOTAL 2801.51 which still doesn't add up to the total i was charged $2717 because he was doing funny math off the top of his head and his phone, he could no longer keep the numbers straight. I took my notes, said thank you and walked out. I won't lower myself to that level of ignorance. people lie, but numbers don't. my curiosity with the situation led me to call rent a wheel corporate in California, where I was told by a very professional very customer service inclined gentleman that I indeed was over-charged. mounting and balancing comes free with all purchases INCLUDING FINANCED TRANSACTIONS. alignment is NOT charged for as it is a VOUCHER that comes with your purchase of a tire & rim set. and all prices should match their NATIONWIDE WEBSITE. the nice young man said I'd be getting a call from Jamal Hamilton the district manager for the Houston area. I look forward to speaking with him. 😊 no big deal, I know he needs it more than I do. pennies to a pimp
• JR

  Jr Rauls

  Mar 23, 2026
  1.0
  And its crazy because now im in my driveway on 1 flat tire and the other almost flat. That's why I needed tires also I missed work for the past 2 days.. Thanks alot. And they are so disrespectful
• CC

  C.rauls

  Mar 21, 2026
  1.0
  They approved me. I had my bank statements,DL,phone bill and the manager said that was not enough proof of identification of my residence and identification. Even though I had paid the app fee and then some to be ahead of payments. And all 5 of my references verified cleverly question asked about me and my location of residence and job work place for verification. And I even had them ordered to the store and was there to pick them up. I said enough is enough. I dont know what your trying to do but I feel like I was being mocked and or being based off of bias reasons. I dont approve of this in anyway and I will never go back to shop there. Also inwas going to get another set of 4 tires on top of the four inwas there to get. But they will never have my buisness with them. NO THANK YOU
• TH

  Taityanna Humphrey

  Sep 13, 2023
  5.0
  I caught a flat and Malcalm helped me put on a new tire. He was very helpful indeed.
• LJ

  Lara Johnson

  Nov 16, 2020
  5.0
  Great place! They are professional and their customer service is A-1 at the Crosstimbers location! Always answered the phone in a great demeanor. Attentive to an issue I had with a flat tire. They also were very sensitive to my financial issue when I needed to postpone my payment. They worked with me and allowed me to skip a payment without giving me a hard time. They even helped my husband when my car decided to not start while at their shop. They could have easily just said we needed to get it moved off their property but several workers actually tried to assess the problem and was able to get it figured out, without us having to pay anything. Kudos to Ruben for always being very helpful!!! Every time I’ve had to call or show up, everyone at that location was warm, competent, and put me first. That really goes a long way and says a lot about a company. Would highly recommend to anyone just based on the customer service alone!!!

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