LOEWE - River Oaks District

Reseñas

• LL

  Lauren Le

  Aug 4, 2026
  5.0
  I was in town on a work trip and killing time while waiting for my Uber. Greg was extremely kind and knowledgeable. He took great care in getting to know me and made the shopping experience feel tailored and personable. I made a purchase solely because of him! Not only was the time spent in store memorable, he went the extra mile and wrote a personalized note with the boxed item. 10/10 Greg!! These are the people who keep me shopping in person.
• TT

  Tetyana

  Jul 25, 2026
  1.0
  Had more interaction with the doorman than any of the associates. I stopped in for a bag, unfortunately I couldn't get a single sales person to even say hello. The bag I had my eye on was on a top shelf that I couldn't reach, I tried doing a circle around the store to hopefully catch an associate, but all of them were preoccupied. No one said a single word to me and I wasn't even sure an associate was going to get around to helping so I quietly slipped out of the store. I think even a "we'll be with you momentarily" comment would have sufficed, but seeing the pretentious atmosphere was distasteful enough for me to just simply leave.
• EB

  Erica Brown

  Apr 19, 2026
  1.0
  Buyers beware: My husband had a very disappointing experience with this store due to a completely misleading return policy. At the time of purchase, the associate clearly told him that I could make a “return,” which to any reasonable customer means getting your money back. There was absolutely no clear explanation that this actually meant store credit only. My husband bought a purse for me, and my phone ended up not fitting. When he went back to return the item, he was told he could only receive in-store credit. The manager even said, “I’ll give you a return, in store credit,” which is not a return — that’s an exchange. Using that kind of language is misleading and feels intentionally deceptive. And flat out RUDE. To make matters worse, when we reached out to corporate, they responded by saying their associates properly explained the policy. That is simply not true. The wording used at the store level was unclear and gave a false impression of their return policy. Between the misleading communication and the dismissive, rude response from the manager, this experience felt dishonest and frustrating. Customers deserve transparency, not trickery. Zimmerman did the same thing to me but, they made it right and refunded me. As any store with class and respect should do.The associates care more about their commission than the quality service to their customers. I would not recommending shopping here.
• NL

  Nathan Le

  Feb 20, 2026
  5.0
  Beautiful showroom
• KX

  Kelly Xia

  Nov 22, 2024
  5.0
  Kasey was so nice and knowledgeable about the bags, highly recommend ♥️

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