AP
Ashlyn Pittman
May 4, 2026
I had the worst experience with FedEx at this location. I paid $117 for EXPRESS shipping, and the delivery window kept changing—from 11:10 AM, to 5:00 PM, to “end of day.” Mind you, the facility is only 5 minutes away from my location. Why wouldn’t my stop have been prioritized?
To make matters worse, the driver falsely marked the package as a delivery attempt. This is completely inaccurate—I was physically waiting at the gate from 3:00 PM to 6:00 PM. The delivery location is a school, and since it was a Friday, I made sure to be present because the gates are typically closed. There was no attempt made.
After that, delivery was pushed to Monday. I contacted customer service, and while they were helpful, I was told I could pick up the package at 8:30 AM the next day and that someone else could retrieve it with the tracking number and a photo of my ID.
This package contained awards for a cheer competition that I was organizing and hosting, starting at 9:00 AM. I sent a volunteer to pick it up, but when she arrived, Cynthia refused to release the package, contradicting what customer service had told me. She insisted I had to come in person or have it re-shipped—which made no sense considering it should have already been delivered.
As a result, I had to leave my own event at 8:50 AM, drive to pick up the package myself, and return late—disrupting an event with over 200 spectators and 140 cheerleaders.
What made this even more frustrating was the complete lack of care or concern from the staff. There was no sense of urgency, no acknowledgment of the situation, and no apology for the inconvenience.
Not only was this incredibly stressful and inconvenient, but I was also never offered any refund for the expensive express shipping that was not honored.
This was, without a doubt, the worst FedEx experience I’ve ever had.