FedEx Office Print & Ship Center

Reseñas

• EW

  Errol Wilks

  2 days ago
  5.0
  Very pleasant and helpful staff.
• SL

  S L

  Jun 8, 2026
  1.0
  I visited this location to ship heat‑transfer printing paper valued at $30 to China. The employee assisting me incorrectly insisted that I was required to file an Electronic Export Information (EEI) form. This instruction was inaccurate and contradicted U.S. export regulations. Shipments under $2,500 that do not require an export license fall under the NOEEI 30.37(a) exemption, which clearly applies to my shipment.After confirming the regulation myself, I returned to the location on Wednesday, June 10th around 10:30 AM to clarify the exemption. Instead of verifying the information or reviewing the regulation, the same employee responded dismissively and repeated that she was "trained" to require EEI for such shipments. She continued to insist that I needed an EEI even after I explained the exemption.A second employee—a male—also initially asked for EEI, but unlike the first employee, he acknowledged that exemption codes exist and ultimately processed my shipment correctly. I pointed out that the exemption should have been mentioned on Monday, but both employees stated they were trained to ask for EEI for anything shipped to China and that China is the only country requiring EEI. This is factually incorrect. I emphasized multiple times that the item was heat‑transfer paper, not documents, and that it was worth only around $30. The male employee who assisted me even acknowledged that the item itself “has nothing to do with the value,” but when I explained that value does matter and that $2,500 is the regulatory threshold, neither he nor the other employee appeared to understand the policy. This made it clear that both staff members were unfamiliar with the applicable export‑value rules.Their tone and attitude were unprofessional, and the first employee’s refusal to acknowledge the correct regulation caused unnecessary inconvenience, wasted time, and an avoidable delay. Additionally, as an Asian customer, the dismissive treatment made me feel singled out and uncomfortable. This is the first time I have felt genuinely unwelcome at a FedEx location.I expect FedEx staff to be properly trained on EEI requirements and NOEEI exemptions so customers are not misinformed or directed to complete unnecessary filings. I am requesting that this incident be reviewed, that the employee’s conduct be addressed, and that corrective training be provided to ensure compliance with actual export regulations.Please confirm that this complaint has been received and that appropriate action will be taken.
• DH

  Devan Hartung

  Jun 5, 2026
  5.0
  I really like that they have a self service counter that you can print your labels from QR codes for retail returns. They’re also kind enough to tape up my boxes that I’ve brought.
• JG

  Jonatan Giles

  Jun 3, 2026
  5.0
  Fast service
• AC

  Angelia Cuellar

  May 30, 2026
  5.0
  This is a regular spot for me. Always clean. The staff is great! Very helpful and professional. That's why I always return.