The UPS Store

Reviews

• KW

  Kathleen Weidler

  5 days ago
  5.0
  Dianna and Jordan were so helpful, providing me with a dolly and extra packing materials for some luggage I was returning to Amazon. They were great!
• RR

  Roni

  5 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️THE BEST UPS STORE IN DFW BETHANY AND THE OLDER GENTLEMAN THAT WORK THERE ARE ALWAYS KIND AND HELPFUL. …
• JB

  Jan Beaty

  Jun 3, 2026
  5.0
  Bethany and Jordan are an absolute benefit to being on your crew! Every time I come, they warmly greet me and then they help me fix whatever I’ve done wrong! With a smile!
• MS

  Marsha B Shiffman

  Jun 1, 2026
  5.0
  Great staff & great service. However, the most important reason for this rating is because the items I send for shipping arrive on time & in the same condition as presented to your staff. No damage ever!!
• BB

  BJ

  May 29, 2026
  2.0
  I stopped by this location to drop off two identical Amazon return packages. When I arrived, I went inside to ask for a dolly, and the employee brought one out from the back—but didn’t offer any assistance beyond that. Once I got everything inside and he scanned my QR code, he told me it only covered one label and that I would need to contact Amazon for a second label since I had two boxes. Since I was short on time, I asked if I could simply tape the boxes together as they weren't large. He said I could, but I’d need to purchase the tape and do it myself. I paid for the tape and started combining the boxes, but with limited counter space, it took some time to get everything secure. During this entire process, I was initially the only customer in the store, yet no help was offered. As I was finishing up, several customers came and went, and another employee briefly came out from the back - not to assist, but to point out how I should be utilizing the tape. I understand there may be limitations on what employees can do, but the lack of basic assistance, especially when the store wasn’t busy, created a really poor customer experience. It gave the impression that helping customers wasn’t a priority, which reflects poorly on the store overall. If Amazon didn’t require this drop-off location, I would have chosen a different shipping provider.