TR
Tsilavina Ranaivo Rajaonarisoa
Aug 19, 2026
Kaelon was great, he was helpful, patient, and professional. Unfortunately, my experience with Lashanda was very different. I came in looking for a custom packing solution and initially was told they couldn’t provide a price until their manager returned, which is fine. The proposed solution was then to cut down a standard box, but it would still leave several unnecessary inches on the sides that they couldn’t reduce, so it wasn’t the custom fit I needed.
I explained that this was completely fine and that I would go, but Lashanda continued arguing with me in an unnecessarily aggressive manner about the need for cushion and something about conveyor belts and whatnot rather than accepting that the proposed solution didn’t meet my needs. I wasn’t looking for an argument, just a specific packing service, and it’s fine if they don’t have it. I still paid for the cut-down box as a courtesy and to compensate them for the time they had spent trying to help.
I appreciated Kaelon’s professionalism, but the interaction with Lashanda made an otherwise simple visit very uncomfortable.
I’ve always had good experiences with FedEx employees, so this was unusual. I can deal with irate clients myself, but this was the first time I’ve had an employee escalate an interaction when there was no conflict to begin with.