AS
Aaron Stephens
6 days ago
Went here for the first time, didn’t get the lady’s name, working night shift, Monday Sept 28th, she was rude and overcharged me, when I asked for a receipt she then said she “accidentally” added a cookie and then said “mistakes happen” doesn’t seem like a coincidence whenever I asked for a receipt she switched up and immediately refunded me $2 from the register. Very rude, very unprofessional.
ordered doordash, they put the wrong bread, didnt toast the sandwich and barely put any veg at all. my son threw a tantrum and refused to eat his food bc the order was wrong. night ruined 🫠
Doesn't matter when l come in but the girls stay with a smile on their face regardless the day and time and a person's hospitality goes along way. I really appreciate it.
I'd go to another location. I was waited on by "Jodi" who made a steak and cheese sub. She purposely scraped the smallest half filled spoon of steak ever. At a total of $8.65 for the 6" sub she should be ashamed of herself. I asked if there could be slightly more meat added employee refused and tried to upsell me to a larger size for an additional charge. I value customer service and proper portioning for the price paid, and this experience did not meet expectations .
Teach these employees that customer satisfaction!
Today, I placed an order online and selected a pickup time of 9:30 PM. I arrived early, at around 8:55 PM. There was a young lady handling the serving counter. She told me that her priority was serving walk-in customers rather than online orders.
I waited for about 30 minutes while she attended to two other customers. My order had been partially prepared and left open while she continued serving other customers.
I was completely disappointed with the experience. If online orders are given a specific pickup time, I would expect them to be prepared and ready around that time, especially when the customer arrives early and is willing to wait.