MP
MeghanaChowdary Pachva
Aug 26, 2026
I had an extremely disappointing experience at the Subway inside Walmart today around 12 PM.
I stood there for about five minutes waiting to understand the ordering process. The employee was busy working, which I completely understand, but she never acknowledged me or even said something simple like, “Hi, I’ll be with you in a minute.” I was simply waiting and trying to figure out what I was supposed to do.
After waiting, I politely asked, “Should I order first, or what is the process?” Instead of simply explaining the process, the employee responded in a very rude and disrespectful tone, saying, “Ma’am, can you wait two minutes? I’m right here.” I then told her that she could also be polite.
Her response was even more disrespectful. She said, “What are you talking about? You can see me working. I’m the only one working here. Some days are bad, and you have to wait.”
I never complained about waiting. I simply asked a basic question because I wasn't sure whether the ordering/payment process had changed. Normally, you know where to stand, place your order, and then pay. I was only trying to understand what I was supposed to do.
Being busy is understandable. Being rude to a customer who is politely asking a question is not. A simple “Please wait a couple of minutes, I’ll be with you shortly” would have completely avoided this situation.
I also spoke with, one of the leads/managers, about the experience. He seemed more willing to listen and said he would speak with the employees. When I asked about leaving a review, I was told I could leave one.
Honestly, this was one of the worst customer-service experiences I have had at a restaurant. Customers should not be made to feel like they are inconveniencing an employee simply by asking how the ordering process works.
If the restaurant is short-staffed or having a difficult day, that is understandable — but customers should not be expected to tolerate an employee's frustration or attitude because of it. Basic courtesy and professionalism should still be expected.
Very disappointing experience, especially from a restaurant located inside Walmart. I hope management actually addresses the way customers are being spoken to.