MB
Mary Borjas
Jul 20, 2026
I come to this Subway at least once a week, and unfortunately the customer service is consistently disappointing.
The woman who is usually working (she wears long false eyelashes and gold jewelry) is almost always unfriendly. She rarely greets customers, says hello, or even acknowledges that you’ve walked in. A simple, “I’ll be with you in just a minute,” would go a long way. Instead, she’ll continue working on online orders without saying a word, leaving customers standing there wondering if they’ve even been noticed.
On my most recent visit, I even tried to be friendly and said hello first. She just looked at me and continued what she was doing without responding. A few minutes later, a police officer came in, and suddenly she became cheerful, welcoming, and talkative. It was disappointing to see such a noticeable difference in how customers were treated.
The Hispanic gentleman who works there, on the other hand, is always kind, respectful, and hardworking. He consistently provides much better customer service and deserves recognition for it.
I enjoy Subway, which is why I keep coming back, but this location could really improve by providing friendly, consistent customer service to every customer not just certain ones and by making the overall experience feel more welcoming.