Subway

Reseñas

• VM

  Verity Malone

  Aug 24, 2026
  1.0
  Order was to be completed by 4:35. I attempted to pick it up. I was 5 minutes early. I sat and heard the customer at the counter say something and begin his order when the worker stated he had an online order. The customer says “well we’re here” as I sat there waiting. For the next 20 minutes I waited for that order to be completed, paid, and they left. He began on the next customer. The app stated my order was ready and completed. I asked for a refund. He said he’s new and doesn’t know how that worked. I called and gave my number to be given to the manager. I’m waiting for them to call me back. I paid for the food. I did not get the food. You don’t order online for inconvenience. If your store finds this to be too hard for you then don’t offer the service.
• KG

  Kelbi Grimes

  Aug 24, 2026
  1.0
  I never am one to complain and I am probably one of the more tolerant people when it comes to fast food and restaurant service because I have worked both in fast food and the restaurant industry. With that being said I have to comment on my experience today at the subway here in Franklin. My husband and I went to grab 2 sandwiches before going home. The guy making our food was fine he just seemed a little new no worries. The manager there who is always there was getting on to the guy the entire time over anything she could think of (how he shut the toaster, questioning his every move). Mind you she could have helped him out at any point but instead…. Stood in the back eating and drinking food talking loudly and laughing. No big deal just not very helpful. She comes to wrap my sandwich with no gloves on, still I’m trying to be patient and I don’t say anything. She wrapped my sandwich where half of my sandwich literally is hanging out of the wrapper and shoved it in a bag with no sticker on it so it’s already falling apart in my bag. So instead of saying anything I pull it out and rewrap it myself and I reach and grab a sticker to close it so it doesn’t fall apart ( it’s right there on the counter). she then yells at me for grabbing a sticker and I told her well half my sandwich was falling out and that without a sticker it’s gonna fall all in my bag. She then starts going off on me telling me to shut up after I told her she could of helped by closing my sandwich or helping her employee and she started cussing me out telling me she’s “not about to argue with no pregnant b****”. I told her all she could of used gloves or at least put a hairnet on because if you would have saw her you would see that it could have easily fallen in my food. Mind you none of the employees were wearing a hair net but that’s really not the point. She said I could Complain all I want cause she IS the manager and wouldn’t give me a name or number to call. And instead shooed me out of the door and was telling me to F off. All for re wrapping my Own sandwich and grabbing a sticker that was on the counter where you pay. I did not reach behind any counter or do anything unsanitary… I just wanted to wrap my sandwich. Again I am super understanding of fast food workers and the restaurant industry but this was beyond her “having a bad day” this was straight up wrong and rude.
• MM

  mackdave

  Aug 19, 2026
  1.0
  The people at the Franklin Texas subway failed to make a sandwich the way you want it. The manager was very rude and difficult. I asked them to put on the dressing last and they refused.
• BW

  Brandon Woods

  Jul 30, 2026
  5.0
  Let’s Go Jr a real artist!!! Thank you
• CL

  Chasity Loving

  Jun 13, 2026
  1.0
  My meatball subs have been horrible lately. Either there’s not enough sauce, or there’s so much it’s all over the paper. Today my sandwich is so hard I can’t eat the bread (and it’s not toasted) and the meatballs are burnt! This place has gone way down hill and I don’t recommend.