One Star Because Zero Stars Is Not An Option:
I filled out my survey prior to sending this correspondence to the corporate office. At this point I felt it necessary to ensure I communicated my experience(s) with this store in as many ways as possible. I've left bad reviews for this store before, but it's way past time for somebody to say more.
I have been going to this store for a few years and it's steadily gotten worse. I've had enough! They skimp on the toppings, the store is never clean. The bathroom is worse. They are constantly out of core product. Every time I'm in there they've had yet another complete roll over in staff. The training of the constant stream of new faces is abysmal or non-existent. It's either chaos or confusion behind the counter. More often than not, it's both. Nobody that works there wants to be there, they're never happy, and the few times I've actually seen a manager, it's obvious they don't want to be there either. Today was the last straw. There were 6 people with simple orders in the store and it took more than 30 min. to get my food. When I got my cold-cut wrap, I got two pcs of cheese, a ton of spinach, and they skimped the rest. I know better than to ask for more of anything here, because it's always another charge at this store. Then when I asked for "a little ranch" they literally drown the wrap in ranch dressing. It was almost inedible. If I had wanted a spinach salad, I would have ordered a spinach salad. All of these issues taken together for such an extended period of time points directly to poor management.
I will continue to choose Subway elsewhere, but I will never go into store# 38438-0 again.
I'd rather lick doorknobs in Wuhan China than eat at Subway 38438-0 ever again.