Im assuming the lady is the manager, hard to tell because she wasnt even in uniform. Well I had come to pick up an online order and told her my name. She said i needed to prove I was that person. I proceeded to tell her I didn't have my phone on me and she was like well I need proof. I said well I dont have it and she said well just so you know for next time. As she was giving me my order I said you guys have a sandwich thief? Because they moved the location of the stand and you never had to do that before and she answered rudely yes. Just because others stole from you doesn't mean you have to treat others like that. I gave you my name on the order that should suffice.
(I just saw another review it was the African American lady that I had this interaction with as well.)
VC
Vanessa Celis
Sep 24, 2026
Exactly the same experience as previous reviews. Manager did not greet me upon my arrival. She did not even smile and simply asked, "Are you ordering?" I indicated I had an online order (which I actually accidentally ordered at the wrong Yarbrough location). She then said, "I need to see the thing" as she made a gesture with her hands to show proof of my order. I had left my phone in the car so had to go out and get it. By this time another employee was waiting for me and after I showed her the order she indicated, "I need to see the name" mind you, no smile, no please, no thank you. RUDE. Ordered a protein bowl. Order was not cut up as in the pictures online. The cheese was not cut and the meats looked like they were cut by hand....Will never go to this location again.
SF
Stephanie Florence
Sep 11, 2026
Manager if she was that at all, was very rude and very unprofessional!!! Will NEVER return to this location again. She needs to be retrained! The young man making my sandwiches was very polite. No wonder they have so many bad reviews. Its HER! Too expensive for crappy customer service!
Horrible experience, bad customer service especially from the manager. Bad portions and no customer service skills from staff.
IS
Iridian-idalid Sharpe
Aug 25, 2026
very rude and disrespectful from the maneger Octavio , it should be embarrassing that his employees work better than him , not only was he annoyed that i asked about the student meal and he assumed i wasnt a student but he rushed me to order.